To protect your data, different services at dotplex have different logins and passwords. Where it makes sense, these are unified with Single Sign-on (SSO).
As a dotplex customer, your dotplex Hosting Account gives you access to dotplex Dashboard where mail accounts, databases and domains are managed. Employees of your organisation and external parties use SSH access via SSH key and accounts for databases to access servers. Users of email and dotplex Cloud use their dotplex Mail Account for login and can use specially created app passwords with customised authorisation to connect devices in dotplex Cloud. You can already set up passwordless authentication and two-factor authentication (2FA) in dotplex Cloud. In the dotplex Dashboard, too, you can secure your login under Security with an authenticator app (TOTP) or with passkeys; a passkey also lets you log in without a password.
Password reset
If you have any questions about your dotplex Hosting Account, please contact us directly via email. If you have lost the second factor for the dotplex Dashboard, log in with one of your recovery codes. If you lose your password for dotplex Cloud, dotplex Mail Account, server access and all other services, please report to the relevant department of your organisation. They can reset a forgotten password of a dotplex Mail Account, which is also the password for dotplex Cloud, in the dotplex Dashboard under Email → Edit at the address in question.
Password change
You can change your password for the dotplex Dashboard there in the user menu under Change password. The password of your dotplex Mail Account, which you also use to log in to dotplex Cloud, can be changed in the settings of dotplex Webmail or dotplex Cloud; in the dotplex Dashboard it can be reset under Email → Edit at the address in question.